FREQUENTLY ASKED QUESTIONS

What products can I source and purchase from Noviland?

With a network of over 1,000 factories and growing, we can source a wide range of consumer and industrial products. There are a few product categories we don’t currently work with, such as Electronics and Food & Beverages. We’re always expanding our network of factories, so if we’re currently unable to source a particular product for you, check back in a few months!

How does Noviland guarantee the quality of my products?

Our team in China visits each factory for a thorough onboarding process before we add them to our network. We verify, in person, each factory’s capacity, capabilities, and certifications. We also do random site checks for social compliance. Because we know quality is important to our clients, our QC team visits each factory in person to perform QC before your order ships.

What types of payment options does Noviland support?

We currently accept the following payment methods:
  • Checks
  • Bank Transfers
  • Credit and Debit Cards
  • Online ACH Payments

What types of shipping options are available?

We work with some of the most reputable international logistics companies to ensure timely delivery, DDP, to any location in the U.S. If you work with your own freight forwarding company, that’s no problem at all - we offer CIF or FOB options to major ports in the U.S. and China. We also work with Fedex, DHL and UPS for express shipments. Estimated transportation time frames are as follows:
  • Sea transportation to U.S. port: ~45 days
  • Air transportation to anywhere in the U.S.: ~15 days

Can I consolidate shipping for products from multiple factories?

Absolutely! We have a 60,000 sq. ft. consolidation center located near Shanghai. Products in your orders are automatically consolidated here, if needed, prior to shipment.

What is the typical minimum order quantity (MOQ)?

Our network of over 1,000 factories is not only capable of a diverse range of products, but a diverse range of MOQs as well. Whether you’re ordering by the container load or simply need a few pallets or cartons, we find a factory in our network to work with the quantities you need.

What is the overall lead time to receive my products after placing an order?

We get this question a lot, and honestly, it all depends on your product, order size and shipping method. You will be able to see the exact lead time before placing your order.

Does Noviland handle import and clear customs?

Buying custom bonds, paying custom brokers and looking up correct HS Codes for duty rates costs thousands of dollars - it’s also a headache! Our goal is to make your purchasing experience as simple as possible. We’ve got you completely covered. The delivered unit price we provide already has duty included. The importation process is handled by Noviland.

Can I create a private label?

We fully embrace on-demand manufacturing. Whether you need standardized or customized products, we can help! Interested in creating your own private label? Not a problem, we work with you to make sure every detail is in place for your brand to succeed.

How much do your services cost?

From submitting an RFQ to receiving quotes, there’s no obligation on your part. Our system is completely free to use!

Can I get samples?

Not only do we provide samples, we highly encourage it! At the end of the day, we don’t want to ship product to you that you’re not going to be absolutely thrilled to receive; working with samples eliminates any surprises and ensures that you know what you’re buying beforehand.