SOURCING HELP CENTER
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Frequently Asked Questions
What is Noviland and how does it work?
Noviland is your full stack supply chain partner that helps you through the entire process of sourcing, shipping, and fulfilling products from our network of factories in China. You can watch our short demo’s here.
Can I use my own Freight Forwarder?
Yes, you can use any Freight Forwarder of your choosing. Just let your dedicated Product Specialist know before shipment and provide all of the necessary contact information. Additional service fees may be charged for using your own freight forwarder.
How much does Noviland charge?
Our platform is completely free to submit RFQs and receive quotes for both sourcing and logistics. We add a Noviland Service Fee directly into the quote provided so the price you see is the price you pay. No monthly or additional fees.
Who owns the moulding and tooling?
After the moulding and tooling have been paid for, you own the designs and molds. You are free to do anything you choose with the mould, including moving it to a new factory.
Why haven’t I gotten quotes yet?
If you’re a new Noviland User, be on the lookout for your Customer Success Rep to email you about scheduling and completing your onboarding call. You can email us at email@example.com if you haven’t heard from us yet.
Why do I need an onboarding call?
Noviland works exclusively with Creators & Importers that are looking for a partner in their supply chain. The onboarding process gives us an opportunity to fully understand your business and project at hand so we can work together effectively.
How soon will I get quotes from Noviland?
Your Product Specialist will begin vetting factories in our network as soon as your account is fully onboarded. Product quotes typically take 4-14 business days. Shipping quotes typically take 1-2 business days.
How many RFQs can I submit to Noviland?
You are free to submit as many as you like, but in order to ensure a timely process and accurate quotes, we advise focusing on only a few at a time.
Can I sign a NNN agreement with the factory?
Noviland has provisional NNN agreements with our network of suppliers for all RFQ’s that are submitted through Noviland. For further information, we advise you to work with your Product Specialist team.
Can I bring my supplier to the Noviland Sourcing platform?
No, our platform is exclusive to our network of factories. We work diligently to vet and onboard only the most qualified & trusted suppliers into our network.
What types of products does Noviland work with?
The only projects Noviland does not work with are consumables (food, drinks, supplements, etc.) or just about anything that requires cold-storage. For all else, please submit your project RFQ for our Product Specialists to review.
Can I visit the factory that makes my products?
Noviland can coordinate a factory visit through our Product Specialist team. Reach out to your dedicated Product Specialist for more details on coordinating an in-person visit to the factory.
What are the Noviland payment terms?
All new Noviland Users start with a standard 30/70 payment term (30% upfront, 70% prior to shipping/post QC report). While we develop a relationship, we can revisit these terms.
Can Noviland ship it directly to Amazon?
Yes – Noviland can prep & ship to any FBA Center or 3PL of your choosing. All you need to do is provide the Noviland Product Specialists the FBA labels (FNSKU, Master Carton, & Pallet).
What happens if my products are defective?
In an effort to mitigate defects/non-conformities, Noviland provides a complimentary pre-shipping QC report either at the factory or at a Noviland Logistics Center in China. To claim post-delivery non-conformities, please refer to the Noviland Sourcing Terms and Conditions.
Does Noviland handle FBA prep?
Noviland is able to print and attach any FNSKU, Master Carton, & Pallet labels and follow packaging standards that are required for FBA prep. For anything specific you want to have done, please reach out to your Product Specialist team or include it in your initial RFQ.
Can I use my own QC company?
You are able to use your own QC Inspection company outside of Noviland’s standard complimentary quality control inspection. Please notify your Noviland Product Specialist when you submit your RFQ to streamline the process.
What should I include in my Request for Quotation (RFQ)?
Does Noviland do product photography?
At this time Noviland does not provide product photography.
Does Noviland provide shipping insurance?
Noviland provides general shipping insurance on all international shipments. This cost is included in all shipping & logistics quotes.
Does Noviland provide a warranty?
Yes, Noviland provides a warranty on all products sourced through the Noviland network. Please refer to our Noviland Sourcing Terms and Conditions.
Can Noviland help me design my products?
No, Noviland does not assist with product design. The factories are able to make recommendations to optimize production, but generally do not offer product design services.
Can the factories in Noviland’s network send me catalogs?
No, the factories in the Noviland network generally do not send a catalog of products that they produce. They may send examples of similar products to your RFQ for your consideration, but the RFQ must be extremely detailed for them to do so.
Does Noviland have a Minimum Order Quantity (MOQ)?
No, Noviland does not have a minimum order quantity, however the factories in the Noviland network tend to take on projects with initial production budgets of about USD $5-10k.
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