Warranty Policy

Unless otherwise specified by Noviland, all of our products come with a full 90-day warranty starting on the date of your purchase (“Warranty Period”). The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. 

If you have an issue with your product and you would like to make a claim, please email us at shop@noviland.com. For more immediate issues, please message the Noviland team via the corresponding Noviland Order page that you ordered that particular item. Once submitted the claim by message, we will look over the claim along with submitted evidence of your malfunction, and if it is within the warranty period, we will replace the product or issue a refund. All warranty claims are subject to approval by Noviland. 

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP OF ANY OTHER WARRANTY TERMS. 

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

Who May Use This Warranty?

This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

What Does This Warranty Cover?

This limited warranty covers during the Warranty Period defects in materials and workmanship in products purchased from the Site.

What Does This Warranty Not Cover?

This limited warranty does not cover any damages due to:

  • transportation;
  • storage;
  • improper use;
  • failure to follow the product instructions or to perform any preventive maintenance;
  • modifications;
  • combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Noviland;
  • unauthorized repair;
  • normal wear and tear; or
  • external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

What Are Procedures to Claim Remedies under This Warranty?

All goods claimed to be defective and/or nonconforming must be reviewed by Noviland to verify that such goods are in fact defective and/or nonconforming. Noviland’s review of the goods may be conducted through scrutiny of photos and images of the goods that you send to Noviland, or may require that the goods be shipped to Noviland, at Noviland’s expense, at which point Noviland will review the Goods in person. Such review process may take up to 30 days from the date the goods are received back by Noviland, and Noviland’s acceptance of any goods shipped for these reasons shall not be deemed an admission that the goods are defective or nonconforming. If Noviland finds that any goods sent to us for review are not defective or nonconforming, such goods will be returned to you and you will be responsible for all shipping charges incurred by Noviland in connection with such goods. If Noviland finds that any goods are in fact defective and/or nonconforming, such goods will be either repaired or replaced and returned to you within a reasonable time (usually within 3 months, except in unusual situations), at Noviland’s expense. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

Limitation of Liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

THE LIMITATIONS ON NOVILAND’S LIABILITY TO YOU IN THIS SECTION SHALL APPLY WHETHER OR NOT NOVILAND HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL NOVILAND’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT THAT YOU HAVE ACTUALLY PAID FOR THE SERVICES IN THE PAST TWELVE MONTHS, OR FIVE HUNDRED DOLLARS ($500.00), WHICHEVER IS GREATER.

What can you do in case of a dispute with us?

The informal dispute resolution procedure detailed in Terms of Use is available to you if you believe that we have not performed our obligations under this limited warranty or these Terms.